HEC-Ecole de gestion de l'Université de Liège
HEC-Ecole de gestion de l'Université de Liège

Étude de la mise en place d'un processus Sales and Operations Planning chez Corman SA

Haan, Elisa ULiège
Promotor(s) : Crama, Yves ULiège
Date of defense : 18-Jun-2021/25-Jun-2021 • Permalink :
Title : Étude de la mise en place d'un processus Sales and Operations Planning chez Corman SA
Author : Haan, Elisa ULiège
Date of defense  : 18-Jun-2021/25-Jun-2021
Advisor(s) : Crama, Yves ULiège
Committee's member(s) : François, Véronique ULiège
Blaise, Michaël 
Language : French
Keywords : [en] Sales and operations planning (S&OP)
[en] Supply Chain
[en] Supply and demand
[en] Forecasts
[en] Coordination
[en] Decision-making
[en] Inventory
Discipline(s) : Business & economic sciences > Production, distribution & supply chain management
Institution(s) : Université de Liège, Liège, Belgique
Degree: Master en ingénieur de gestion, à finalité spécialisée en Supply Chain Management and Business Analytics
Faculty: Master thesis of the HEC-Ecole de gestion de l'Université de Liège


[en] Thanks to its unique and innovative expertise, Corman has been developing, manufacturing, and distributing butters, creams, and anhydrous milk fats since 1935.
Until now, one of the major problems of the company was the fact that it had no planning horizon beyond 4 months. As this vision is extremely limited in time, the objective of the project was to study the implementation of a sales and operations planning process at Corman. It will allow the company to formalize and structure its medium-term planning process in order to obtain decision support tools and to be able to anticipate problems.
First of all, a literature review allowed to present in a clear and global way what an S&OP process consists of, it also shows the benefits that a company can get from its implementation. Then, an analysis of the initial situation of the company was performed in order to establish an overview of the performance of the coordination and planning process in their initial form and to identify the main points for improvements. Finally, different elements were put in place in order to effectively implement an S&OP process within Corman. Furthermore, the way in which the monthly process will be used in the company was defined in detail.
At the end of this project, the S&OP process implemented within the company is very manual. However, this process will allow Corman to improve in many ways. First of all, the company will be able to act according to a regular schedule. Then, the formalization of the process has allowed to assign the different tasks to the actors involved. Furthermore, the process implemented ensures that all team members work with the same set of data and with a common action plan. Thanks to the numerous performance indicators that it provides, the process will be a decision-making tool. From now on, the company will have a longer-term vision, which will allow it to anticipate future problems.



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  • Haan, Elisa ULiège Université de Liège > Master ingé. gest., à fin.


Committee's member(s)

  • François, Véronique ULiège Université de Liège - ULiège > HEC Liège : UER > UER Opérations : Supply Chain Management
    ORBi View his publications on ORBi
  • Blaise , Michaël
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