HEC-Ecole de gestion de l'Université de Liège
HEC-Ecole de gestion de l'Université de Liège

Same day delivery in parcel logistics providers perspective (the case in Ha Noi)

Pham Quynh Tho ULiège
Promotor(s) : Limbourg, Sabine ULiège
Date of defense : 21-Jun-2019/25-Jun-2019 • Permalink :
Title : Same day delivery in parcel logistics providers perspective (the case in Ha Noi)
Author : Pham Quynh Tho ULiège
Date of defense  : 21-Jun-2019/25-Jun-2019
Advisor(s) : Limbourg, Sabine ULiège
Committee's member(s) : Pironet, Thierry ULiège
Aerts, Stéphanie ULiège
Language : English
Number of pages : 77
Keywords : [en] Same-day delivery
[en] Last-mile delivery
[en] Bottlenecks
[en] Logistics providers
[en] 3PLs
[en] E-Fulfillment
[en] Ha Noi
Discipline(s) : Business & economic sciences > Production, distribution & supply chain management
Institution(s) : Université de Liège, Liège, Belgique
Degree: Master en ingénieur de gestion, à finalité spécialisée en Supply Chain Management and Business Analytics
Faculty: Master thesis of the HEC-Ecole de gestion de l'Université de Liège


[en] E-commerce has opened a new era of how products are bought and delivered to customers. Vietnamese in general and Hanoian, in particular, have a habit of going to market every day for hundreds of years, to make sure that their daily food is fresh and safe to eat. However, now they no longer have to worry about how long it may take them to wait when buying a basket of fresh fruits via the internet, which they know might probably be stalled after just about half a day. 4-hour shipping or 2-hour shipping is becoming more familiar to online purchasers thanks to the development of advanced technology.
Delivery time, which used to make Hanoian going out shopping by themselves to get things needed as soon as possible, now seems to encourage them just stay at home, scroll the screen, click to add to cart and pay when receiving what they buy. This significant innovation has set a higher level of satisfaction in the logistics and supply chain industry, with the expectation of customers in express delivery service of different businesses, making them become their regular buyers. It can be said that the shopping experience of customers today is completing with the same-day delivery service.



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  • Pham Quynh Tho ULiège Université de Liège > Master ingé. gest., à fin.


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