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Developing a strategy-oriented performance management system for a German SME : managing by objectives in a balanced scorecard framework

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Schempp, Marvin ULiège
Promotor(s) : Van Caillie, Didier ULiège
Date of defense : 20-Jan-2020/24-Jan-2020 • Permalink : http://hdl.handle.net/2268.2/8678
Details
Title : Developing a strategy-oriented performance management system for a German SME : managing by objectives in a balanced scorecard framework
Author : Schempp, Marvin ULiège
Date of defense  : 20-Jan-2020/24-Jan-2020
Advisor(s) : Van Caillie, Didier ULiège
Committee's member(s) : Ghilissen, Michael ULiège
Hachmeister, Dirk 
Language : English
Number of pages : 110
Keywords : [en] Balanced Scorecard
[en] Management by Objectives (MBO)
[en] SME
[en] Strategy
[en] Strategy Development
[en] Strategy Planning
[en] Performance Management
[en] Objective System
Discipline(s) : Business & economic sciences > General management & organizational theory
Business & economic sciences > Human resources management
Business & economic sciences > Strategy & innovation
Business & economic sciences > Finance
Target public : Professionals of domain
Student
Institution(s) : Université de Liège, Liège, Belgique
University of Hohenheim, Stuttgart, Germany
Degree: Master en ingénieur de gestion, à finalité spécialisée en sustainable performance management
Faculty: Master thesis of the HEC-Ecole de gestion de l'Université de Liège

Abstract

[en] The technology-focused SME Saier has established little formal management processes so far, resulting in a lack of strategic direction, unclear priorities and insufficient performance management practices. This thesis aims on developing a performance management system by introducing processes and tools to plan, measure and develop the performance of the organization and individuals.
After establishing a common strategic framework, conducting strategic analyses and identifying strategic options, Saier’s detailed strategy has been translated in an objective system consisting of a strategy map and a four-dimensional Balanced Scorecard (BSC) that specifies performance measures, targets and initiatives. The main contribution is a practical guide to align organizational and employee performance: Firstly, this requires clear communication of the strategic objective system. Secondly, a proposal for managing individual performance by integrating an annual Management by Objectives (MBO) cycle into the BSC framework is provided in order to realize the strategic priorities on the operational level: Individual objective agreements clarify the expected performance contribution. Hereby, the unambiguous definition of performance indicators and evaluation criteria enables employee self-control, feedback and coaching during the year and provides the basis for year-end performance reviews. Thirdly, a performance-related reward system is suggested to support the creation of common priorities and enhance Saier’s employer attractiveness for high performers. The effectiveness of the proposed PMS depends critically on its regular review and actualization.


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  • Schempp, Marvin ULiège Université de Liège > Master ingé. gest., à fin.

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