HEC-Ecole de gestion de l'Université de Liège
HEC-Ecole de gestion de l'Université de Liège

Élaboration d'un service de transport pour personnes à mobilité réduite au sein d'une ASBL de secteur non marchand

Wautie, Félicie ULiège
Promotor(s) : Crama, Yves ULiège
Date of defense : 19-Jun-2020/23-Jun-2020 • Permalink :
Title : Élaboration d'un service de transport pour personnes à mobilité réduite au sein d'une ASBL de secteur non marchand
Author : Wautie, Félicie ULiège
Date of defense  : 19-Jun-2020/23-Jun-2020
Advisor(s) : Crama, Yves ULiège
Committee's member(s) : Pironet, Thierry ULiège
Pays, Isabelle ULiège
Charlier, Jean-Pierre 
Language : French
Number of pages : 126
Keywords : [en] non-profit organisation, wheelchair accessible transportation, fleet design, decision support tool
Discipline(s) : Business & economic sciences > Production, distribution & supply chain management
Institution(s) : Université de Liège, Liège, Belgique
Degree: Master en ingénieur de gestion, à finalité spécialisée en Supply Chain Management and Business Analytics
Faculty: Master thesis of the HEC-Ecole de gestion de l'Université de Liège


[en] “Centrale de Services à Domicile” (CSD) is a non-profit organisation based in Seraing and is a member of the mutual insurance company Solidaris. Its mission is to provide rapid assistance to people who want or need home help. This thesis focuses on the transport department which consists of driving people in need to their non-urgent medical appointments. To do this, the company offers four ways of assistance: transport using its own fleet, transport by volunteers, transport for people with reduced mobility and transport by ambulance.
At present, the last two means are subcontracted to an external company that only handles requests from the Stavelot region. Therefore, the company wishes to improve its service range to its beneficiaries by offering its own adapted transport service for people with reduced mobility, and more particularly for people in wheelchairs.
The aim of this work is therefore to study the various possibilities open to CSD Liège, to propose a decision-making tool and to put forward the solutions that best suit the case of CSD. With this in mind, the work first examines the internal workings of the department and sets out avenues for improvement. It then proposes an analysis of the external environment, mainly through a benchmark and an in-depth analysis of legislation.
Then, the demand is estimated with the objective of determining the optimal fleet configuration. From then on, this section makes it possible to answer questions such as: How many vehicles to buy? How many wheelchair spaces should the fleet contain? And per vehicle? How many drivers should be assigned to the project? Where should the depots be located?
Finally, the project must be budgeted. An Excel decision-support tool is then proposed. It compares the purchase price of the vehicles and their adaptations as well as the cost of use according to the various parameters entered by the user. The cost of human resources is also taken into account to provide a break-even calculation. The break-even point depends on the selling price offered to the beneficiaries, for which various simulations are presented.



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Access Outil_Décision_CSD_WAUTIE_Félicie.xlsx
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  • Wautie, Félicie ULiège Université de Liège > Master ingé. gest., à fin.


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