HEC-Ecole de gestion de l'Université de Liège
HEC-Ecole de gestion de l'Université de Liège

Sustainable solutions in first and last mile logistics: potential benefits and barriers

Dupont, Maxime ULiège
Promotor(s) : Paquay, Célia ULiège
Date of defense : 27-Jun-2022/29-Jun-2022 • Permalink :
Title : Sustainable solutions in first and last mile logistics: potential benefits and barriers
Author : Dupont, Maxime ULiège
Date of defense  : 27-Jun-2022/29-Jun-2022
Advisor(s) : Paquay, Célia ULiège
Committee's member(s) : Maharani, Anisha ULiège
Language : English
Number of pages : 51
Keywords : [en] sustainability
[en] first mile pickup
[en] last mile delivery
[en] crowdshipping
[en] parcel lockers
[en] electric vehicles
[en] cargo bikes
[en] urban consolidation centers
[en] passenger/freight integration
Discipline(s) : Business & economic sciences > Production, distribution & supply chain management
Institution(s) : Université de Liège, Liège, Belgique
Degree: Master en sciences de gestion, à finalité spécialisée en global supply chain management
Faculty: Master thesis of the HEC-Ecole de gestion de l'Université de Liège


[en] Last mile logistics (LML) is a very complex and inefficient part of logistics, thus this subject is often
studied in the literature. The subject of first mile logistics (FML) is also gaining interest, as its
complexity is increasing due to the growth of e-commerce. The objective of this thesis is to identify
first and last mile solutions that could improve the sustainability of these segments of logistics.
First, key performance indicators (KPIs) that can be used to measure the sustainability of the first
and last mile were identified and classified based on the three aspects of sustainability: economic,
environmental and social. Many of these indicators, such as the distance traveled and the CO2
emissions, are interrelated and can influence each other.
Then, several solutions were highlighted: crowdshipping, parcel lockers, electric vehicles (EVs),
cargo bikes, urban consolidation centers (UCCs) and passenger/freight transport integration. For
each solution, the benefits, KPIs impacted and barriers to its implementation were identified. The
results were obtained by analyzing the literature, and were validated and supplemented by
qualitative interviews with several logistics operators.
In practice, several solutions, such as electric vehicles and cargo bikes, can be used for the first mile
pickup, especially in the context of reverse logistics. We can also observe that these solutions are
often combined.
Finally, in the conclusion, the key results are summarized, the limitations of this thesis are presented
and areas for future research are suggested.



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  • Dupont, Maxime ULiège Université de Liège > Master sc. gest., à fin.


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