Quels sont les enjeux derrière la mise en place un Shared Service Center au sein d'une entreprise internationale comme BIA Group ?

Abstract

Increasingly, small and medium enterprises, decentralized international companies, and even non-governmental organizations are adopting SSCs to reduce costs and gain efficiencies in their HR, finance, IT, facilities management, and other functions. Additionally, a growing number of users are expanding the scope of their SSCs beyond primarily transactional activities (such as finance and sales) to encompass full-service, higher value activities such as HR. To establish an SSC, we need to find answers to multiple questions such as: which processes should the company offload onto an SSC, and which ones should it keep on-premises? What individual activities make up each process? To what extent is it possible to move these processes and activities offsite? And what specifically should one look for in a viable location? We wanted to know more about this recent unit in the HR department at BIA. We have therefore tried to explore its way of working, its actors, its methods, its challenges and its advantages. In order to achieve this, we have chosen a research question which is “What are the challenges behind setting up a Shared Service Center within an international company like BIA Group?”