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Conception et implémentation d'un tableau de bord de pilotage de la performance au sein du Cebedeau

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Maraite, Estelle ULiège
Promotor(s) : Chanteux, Anne ULiège
Date of defense : 5-Sep-2016 • Permalink : http://hdl.handle.net/2268.2/1919
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Title : Conception et implémentation d'un tableau de bord de pilotage de la performance au sein du Cebedeau
Author : Maraite, Estelle ULiège
Date of defense  : 5-Sep-2016
Advisor(s) : Chanteux, Anne ULiège
Committee's member(s) : Peere, Isabelle ULiège
Catania, Gabriele ULiège
Nonet, Stéphane 
Language : French
Keywords : [en] Cebedeau
[en] Waste water management
[fr] Research and development
[fr] Strategy
[fr] Performance
[fr] Scorecard
[fr] Indicator
[fr] Performance monitoring scorecard
Discipline(s) : Business & economic sciences > Strategy & innovation
Institution(s) : Université de Liège, Liège, Belgique
Degree: Master en sciences de gestion, à finalité spécialisée en Financial Analysis and Audit
Faculty: Master thesis of the HEC-Ecole de gestion de l'Université de Liège

Abstract

[en] The aim of this project is to implement a performance monitoring scorecard for the enterprise Cebedeau. In order to do this, we followed a procedure described below.
At first, we defined the strategy of the enterprise because performance is about reaching strategic goals. As the strategy was not already defined, we had to make an internal analysis of the enterprise and an external analysis of its sector. We also defined the mission, the vision and the values of the company. Thanks to all these factors, we defined a relevant strategy for the enterprise.
Then, we deduced the strategic goals and the actions to undertake in order to reach them. After that, we defined the most relevant indicators in order to measure each goal. Thanks to that we created one document per goal where the needed information to build the indicators was gathered. Finally, we established a scorecard where the information about the outcome or not of the strategic goals was synthesized. This scorecard sends us back to the different documents if we want some more information.
In this way, we have a system of measure for the performance of the enterprise. The report gives all details and information about every step. In the end, we can find some recommendations and suggestions for the evolution of the project.


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Access Mémoire MARAITE Estelle.pdf
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Access Erratum_Mémoire MARAITE Estelle.pdf
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  • Maraite, Estelle ULiège Université de Liège > Master sc. gest., fin. spéc. fin. analysis & aud (ex 2e ma.)

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