Analyzing the barriers and challenges in implementing e-invoice systems in healthcare organizations and identifying strategies for successful adoption in Wallonia, Belgium

Abstract

This thesis analyzes the impact of the barriers of electronic invoicing system in healthcare organizations with the aim of providing strategies for successful adoption. To do this, we analyzed existing literature reviews of related topics, then we conducted interviews with finance managers of selected healthcare organizations to grape potential information to offer helpful information and suggestions for healthcare organizations who want to use electronic invoicing. From our findings, healthcare organizations faced a lot of barriers stemming from stringent regulations, complex suppliers and clients, budget constraints, and slight resistance to change. We further provided recommendations for healthcare organization to overcome the barriers they face and use the strategies proposed to successfully implement e-invoicing systems.