Mémoire-projet

Abstract

In a context of digital transformation, this thesis explores the implementation of a supplier relationship management (SRM) tool within Sonaca, an international company in the aeronautics sector. Through the case study of the implementation of the Ivalua solution, this work analyses the strategic, organisational, and human challenges linked to the digitalisation of procurement. Using a qualitative methodology and combination of literature reviews and semi-structured interviews, this analysis explores Sonaca objectives : to centralise data, automate processes, improve collaboration with suppliers, and adopt data-driven management. It also highlights the challenges encountered : resistance to change, technological integration, user training, and adaptation of internal processes. The analysis uses the polyphonic management model to evaluate change management and proposes concrete recommendations to enhance the adoption of the solution, improve team support, and prepare for the future integration of artificial intelligence into the platform. This literary work is the fruit of two years’ work-study within Sonaca purchasing department. It shows an understanding of business challenges and an ability to link theory and practice in a digital transformation project.