Mise en place d'un document de gouvernance dans le cadre de l'intégration des E-commerce dans le processus comptable d'un département Cash Reconciliation & Control

Abstract

Due to the increasing importance of the e-Commerce in our society, the bpost company is concerned about the necessity to implement a shared vision about their accounting processes. The strategic will of the company is to expend its activities. Besides the Universal Postal Services, bpost wants to improve its position on the delivery services and especially those related to online sales.

In order to propose a solution, a structured document is produced in order to guide the development of new platforms. It focuses mainly on the promotion of the accounting aspects but aims to integrate a multi-disciplinary vision in the company. The document is oriented by the phases of the operating process: Payment system, Invoicing and Reconciliation.

The methodology for this project was inspired by the steps of the process modeling: Information Gathering, Analysis, Creation, Implementation and follow-up.

The main document produced is supported by different supplements. The elaboration of an R.A.C.I. Matrix in order to help defining the roles and responsibilities of the departments involved in the launch of a new platform and the modeling of the process in order to provide the information in a more imaged and clear view

The approach proposed allowed to notice some weak points in the process of the company but also to reposition some aspects that were not involved at the right time in the launch. It also allow to align the company with the latest regulations impacting the subject (GDPR – PSD2)

This process is giving bpost the basis for the sharing of the knowledge for the future harmonization and the understanding of future projects that will be launched in order to guide the company in the completion of its new strategy.