Comment développer et professionnaliser une équipe intégrée salarié: bénévole efficace pour favoriser l'autonomie des bénévoles dans leurs missions et rôles dans notre structure? Implantation d'un nouveau process de mentoring pour l'accompagnement post-f

Abstract

Microfinance allows thanks to microcredit to mitigate poverty. If microcredit was considered for a long time as suited for South countries, its emergence and its success in these areas, urge northern countries to do the same. Rightly, this help is perceived as a way to give opportunities to individuals excluded from traditional banks to have access to loans. Therefore, microcredit can aid in the development of their commercial activities. To supervise these persons, the institutions of microfinance (IMF), besides the financing (microcredit), accompany them during their journey. In Western Europe, the financial institution (pioneer on the subject) is the association for the right for the economic initiative (ADIE in French). Which, in 2011, established with the collaboration of BNP and the European Investment Fund (EIF), MicroStart. The purpose of MicroStart is to offer "accompanied" professional microcredit to customers. Contrary to other active Belgian actors, in the field of microfinance, MicroStart is expanding as it combines upstream and downstream follow-up at the same time. Furthermore, it pleads the cause of micro-entrepreneurs with public authorities. Omnipresent in Belgium (Antwerp, Brussels, Liège, Charleroi, Ghent), the structure is still developing. Such expansion as led to implement, in 2017, the mentoring project and set one of the goals to professionalize its accompaniment. Nevertheless, within the framework of the present thesis, our attention turns to agencies from Liège and of Charleroi. For which, we have to find solutions to answer the mission below "The implementation of the pilot mentoring project and the professionalization of the accompaniment of MicroStart in the broad sense ". The accompaniment of the prospects being the responsibility of the volunteers, we begin by answering the main concern of our study: "How and in which measures the volunteers must be taken care and managed within a structure of microcredit such as MicroStart?". This paper begins with a theoretical part introducing the necessary approaches for the good understanding of our study and continues with an empirical part where we confront the theoretical elements with our results of the ground. Our recommendations come following our qualitative and semi-directive exchanges with the volunteers on one hand, and with the customers, on the other hand.