HEC-Ecole de gestion de l'Université de Liège
HEC-Ecole de gestion de l'Université de Liège

Critical competencies and skills as a driver for enterprise resource planning implementation projects' success

Schmitz, Martin ULiège
Promotor(s) : Kamto Kenmogne, Marius ULiège
Date of defense : 5-Sep-2018/11-Sep-2018 • Permalink :
Title : Critical competencies and skills as a driver for enterprise resource planning implementation projects' success
Translated title : [fr] Compétences essentielles comme levier pour la réussite d'un projet d'implémentation ERP
Author : Schmitz, Martin ULiège
Date of defense  : 5-Sep-2018/11-Sep-2018
Advisor(s) : Kamto Kenmogne, Marius ULiège
Committee's member(s) : Bay, Maud ULiège
Mawhin, Marie ULiège
Language : English
Number of pages : 84
Keywords : [en] Enterprise Resource Planning
[en] ERP
[en] Critical Success Factors
[en] Critical Failure Factors
[en] Skills Management
[en] Competency Framework
[en] Skills Matrix
[en] Responsibility Assignment Matrix
[en] SAP
Discipline(s) : Business & economic sciences > Human resources management
Business & economic sciences > Management information systems
Business & economic sciences > Strategy & innovation
Target public : Researchers
Professionals of domain
Institution(s) : Université de Liège, Liège, Belgique
Degree: Master en ingénieur de gestion, à finalité spécialisée en Performance Management and Control
Faculty: Master thesis of the HEC-Ecole de gestion de l'Université de Liège


[en] Through the substantial expansion of digitalization in the economy in recent years, Enterprise Resource Planning (ERP) systems have lately drawn significant attention and become more and more popular among various types of organizations. However, practical evidence has shown that many ERP implementation projects still do not achieve their planned objectives and end up failing. In that context, KPMG Luxembourg noticed a real market opportunity locally which has led the firm to focus on the development of its ERP consultancy services.
By highlighting the required competencies and skills of external consultants to favor success in such implementation projects, this report aims at providing valuable information and human resources-based tools for the progression of KPMG’s business activities in this realm. First, an extensive literature review focused on the roots and consequences of ERP implementation failures put forward numerous critical failure factors. These factors were classified into eight categories: “organizational”; “project management”; “human resources”; “managerial”; “vendor and consultant”; “processes”; “technical” and “culture and environment”. From then on, three of the most significant factors linked to external consultants were selected for in-depth analysis. To be the basis for relevant best practices and actions for KPMG Luxembourg, these three factors were studied from the perspective of key/critical success factors, i.e. “formal project management”, “effective education and training” and “successful ERP (software package) selection”. The results underlined suitable methodologies, models and advice. Following this theoretical research, a connection with the concept of “skills management” was made and the detailed methodology pursued during the internship was presented. This methodology resulted in the production of three HR tools (i.e. a competency framework; a skills matrix and a responsibility assignment matrix) for the SAP Advisory practice at KPMG Luxembourg. Recommendations were also formulated in the form of an action plan regarding the proper implementation of these frameworks.



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  • Schmitz, Martin ULiège Université de Liège > Master ingé. gest., à fin.


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