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HEC-Ecole de gestion de l'Université de Liège
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Analyse des processus et procédures liés au magasin entretien ménager du Centre Hospitalier Régional de la Citadelle

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Nzefack Assongo, Lauraine ULiège
Promotor(s) : Dubois, Alain ULiège
Date of defense : 5-Sep-2016 • Permalink : http://hdl.handle.net/2268.2/1933
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Title : Analyse des processus et procédures liés au magasin entretien ménager du Centre Hospitalier Régional de la Citadelle
Translated title : [en] ANALYSIS OF THE PROCESS AND PROCEDURES RELATED TO CLEANING SERVICES STORE OF THE REGIONAL HOSPITAL OF CITADELLE.
Author : Nzefack Assongo, Lauraine ULiège
Date of defense  : 5-Sep-2016
Advisor(s) : Dubois, Alain ULiège
Committee's member(s) : Peere, Isabelle ULiège
Herman, Magali ULiège
Finet, Eric 
Language : French
Number of pages : 113
Keywords : [en] Audit
[en] Process
[en] Procedures
[en] Regional Hospital Citadelle
[en] High Council of Health
[en] Key Performance Indicator
[en] Business Process Modeling Notation
[en] Risks
[en] Kanban
Discipline(s) : Business & economic sciences > Accounting & auditing
Name of the research project : ANALYSE DES PROCESSUS ET PROCEDURES LIES AU MAGASIN ENTRETIEN MENAGER DU CENTRE HOSPITALIER REGIONAL DE LA CITADELLE
Target public : Professionals of domain
Student
General public
Other
Institution(s) : Université de Liège, Liège, Belgique
Degree: Master en sciences de gestion, à finalité spécialisée en Financial Analysis and Audit
Faculty: Master thesis of the HEC-Ecole de gestion de l'Université de Liège

Abstract

[en] In this thesis, we perform an Audit of efficiency on the Process and Procedures related to Cleaning Services of the Regional Hospital of CITADELLE.
The Cleaning Services process is of great importance in the functioning of the hospital because there are recommendations of the High Council of Health whose breach would involve sanctions against the hospital institute.
Our fieldwork enabled us to see that the Cleaning Service process is not formalized enough, there are no controls, no Key performance indicator. We notice also that the Internal services in charge of issuing purchase orders do not master their inventory management.
In our recommendations; we proceed by modeling the process with the Business Process Modeling Notation. This involves developing procedures for key activities, implement Keys Performance Indicators, identification and management of Risks related to the process system. We end up by developing a management tool "Kanban", capable of streamlining the flow in the Cleaning Services Warehouse. We identify the tasks related to the implementation of this tool, followed by an analysis of Return On Investment of the Kanban project.


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  • Nzefack Assongo, Lauraine ULiège Université de Liège > Master sc. gest., fin. spéc. fin. analysis & aud (ex 2e ma.)

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