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HEC-Ecole de gestion de l'Université de Liège
HEC-Ecole de gestion de l'Université de Liège
MASTER THESIS
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Mémoire-projet

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Gjokaj, Emir ULiège
Promotor(s) : Delcourt, Cécile ULiège
Date of defense : 21-Aug-2024/7-Sep-2024 • Permalink : http://hdl.handle.net/2268.2/21520
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Title : Mémoire-projet
Author : Gjokaj, Emir ULiège
Date of defense  : 21-Aug-2024/7-Sep-2024
Advisor(s) : Delcourt, Cécile ULiège
Committee's member(s) : Randaxhe, David ULiège
Remion, Vincent 
Language : French
Number of pages : 103
Keywords : [fr] Automobile
[fr] Mobilité
Discipline(s) : Business & economic sciences > Strategy & innovation
Institution(s) : Université de Liège, Liège, Belgique
Degree: Master en sales management, à finalité spécialisée
Faculty: Master thesis of the HEC-Ecole de gestion de l'Université de Liège

Abstract

[en] This thesis explores the evolution of a traditional car dealership into a modern mobility provider, focusing on the transition to electric vehicles and new business strategies. It analyzes the challenges and opportunities related to digitalization, the electrification of the vehicle fleet, and the importance of service diversification. The thesis also offers recommendations based on qualitative and quantitative surveys, emphasizing the importance of customer support, continuous training, and the adoption of new technologies to remain competitive in an ever-changing market.


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  • Gjokaj, Emir ULiège Université de Liège > Mast. sales. man. à fin. spéc. (en alternance)

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