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Est-il possible de simplifier l'interface utilisateur de Tax-on-web ? Analyse et audit ergonomique.

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Tokalatzidis, Sotiris ULiège
Promotor(s) : Honhon, Nicolas ULiège
Date of defense : 21-Aug-2017 • Permalink : http://hdl.handle.net/2268.2/3267
Details
Title : Est-il possible de simplifier l'interface utilisateur de Tax-on-web ? Analyse et audit ergonomique.
Author : Tokalatzidis, Sotiris ULiège
Date of defense  : 21-Aug-2017
Advisor(s) : Honhon, Nicolas ULiège
Committee's member(s) : Ittoo, Ashwin ULiège
Leemans, Didier 
Language : French
Number of pages : 123
Keywords : [fr] ergonomie
[fr] interface homme-machine
[fr] fiscalité
[fr] Tax-on-web
Discipline(s) : Business & economic sciences > Management information systems
Institution(s) : Université de Liège, Liège, Belgique
Degree: Master en sciences de gestion, à finalité spécialisée en management général (Horaire décalé)
Faculty: Master thesis of the HEC-Ecole de gestion de l'Université de Liège

Abstract

[en] Continue to send tax return statement through paper while it’s easier to do online statement (prefilled datas already known by the administration, automatic verifications to avoid mistakes, online tax calculation,…) is the choice that was made by 800 000 of the Belgium’s taxpayers in 2017. Add to this taxpayers who comes to taxation offices and queue to be helped by administrative officers and you’ll understand that there certainly is an opportunity for interface improvement so that it can be more often used by all the taxpayers’ categories. The most common invoked reasons are the difficulty of the tax matters and accessibility problems to “Tax-on-web”. Is it possible to further simplify the application is the question we’ll try to answer in this study. We are gonna use different techniques and investigation methods like ergonomic auditing, handing over of survey and observation of real users in their ecologic situations. We’ll note positive points and amelioration points of “Tax-on-web” and formulate a series of proposals for concrete improvements to increase application ergonomics and hope to increase the number of citizens who will choose to declare their taxes online. We’ll see that ergonomics criteria like the personnalization and commitment towards the application can be further advanced.


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Description: TFE TOKALATZIDIS Est-il possible de simplifier l'interface utilisateur de Tax-on-web
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Format: Adobe PDF

Author

  • Tokalatzidis, Sotiris ULiège Université de Liège > Master sc. gestion, à fin. (H.D.)

Promotor(s)

Committee's member(s)

  • Ittoo, Ashwin ULiège Université de Liège - ULg > HEC Liège : UER > Systèmes d'information de gestion
    ORBi View his publications on ORBi
  • Leemans, Didier
  • Total number of views 150
  • Total number of downloads 0










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