Etude de l'implication des collaborateurs dans la prise de décision dans les organisations mécanistes : études de cas d'entreprises pharmaceutiques.

Abstract

In a world where companies are faced with a very competitive environment, they must be able to adapt their organization and to modify their operating model to ensure their competitiveness by demonstrating maximum quality, flexibility and consistently higher performance (Robert, 2007). In this context, decision-making is crucial. Indeed, according to Mintzberg, it is necessary to examine actors influencing the decision-making process in order to locate the power in a company (Mintzberg, 2011). Furthermore, according to the Mintzberg’s model, a strong centralization of the decision-making process rules over the so-called mechanistic organizational configurations. And since the time pf Weber, this type of model is very controversial by many management specialists such as Tom Peters. These criticisms are due to its strong hierarchy, its tedious decision-making procedures, its rigidity, its dehumanization and the lack of motivation as well as frustration at work that dominate among the staff (Carney and Getz, 2013). Therefore, it seems interesting to study the involvement of actors into the decision-making process within those companies using the configurations’ theory as well as to identify areas of improvement using the theory of liberated companies, new organizational models. For this purpose, we carried out two case studies in the pharmaceutical sector using an interview guide. In this master thesis, we chose to focus on the pharmaceutical companies because of their mechanistic configurations. Indeed, they need to standardize work processes due to the numerous procedures guaranteeing the respect of quality standards throughout the manufacturing process of drugs and vaccines. Our study highlights limitations of the decision-making process because of the organizational structure of pharmaceutical companies. However, these limits can be countered by the mechanisms of the liberated company. This work broads a larger perspective to the analysis of the question of the involvement of staff in decision-making in liberated enterprises in order to transpose these practices into mechanistic enterprises.